Choose you
Win the customers competitors disappoint.
What people praise in your branches and app, compared with the banks they leave.
Banking and insurance
See where customers choose you, leave you and why.
Compare branches, apps and brand perception across the market — and turn public customer signals into ranked, traceable actions. No customer data required.
20 minutes, on your market and your competitors.
Leave you
Stop the departures you can fix.
The irritants that push customers to switch, ranked by volume and trend.
Why
Act on evidence, not on a score.
Every finding traceable to the reviews and conversations behind it.
The market read
One view of your market, next to your competitors.
Competitive market read · Retail banking · this quarter
Branches · apps · brand, you vs 4 competitors
Top irritants
- 1Fees, not explained▲ rising
- 2Branch waiting time● stable
- 3App login failures▲ rising
Divergence by region
NorthBehind
Île-de-FranceIn line
South-WestAhead
EastIn line
Competitor win
Customers leaving for Bank B praise its onboarding.
You · slower to open
Bank B · praised for speed
Digital journey gap
Onboarding
Login
Payments
Support
Login and support are where your app loses to the market.
Trust over time
Recommended action
Explain fees before they show up on the statement.
Highest-rising irritant, linked to the drop in trust, and where competitors are praised.
Branch reviews · App Store and Google Play · social and forums
Illustrative example, not client data
Ranked actions
What to fix first, and who owns it.
| Action | Team | Why first | |
|---|---|---|---|
| 1 | Explain fees before they show up on the statement. | Marketing | Rising fastest, tied to the trust drop |
| 2 | Fix app login on the latest OS versions. | Digital | Most-cited reason in 1-star app reviews |
| 3 | Cut waiting time in North branches at peak hours. | Network | Only region behind the market |
| 4 | Shorten onboarding to match Bank B. | Digital | Where switchers say competitors win |
Illustrative example. Each action links to the reviews and conversations behind it.
Sources
Three public reads, one market view.
Network and branches
Branch reviews
Advice, availability, waiting, tone and follow-up, yours and competitors', by branch, city or region.
Digital
App store reviews
Onboarding, authentication, payments, bugs and support, compared with the apps customers mention.
Marketing and brand
Social and forums
Fees, life events and claims handling: the topics that build or break trust.
● Public signals only. No customer data required.
Public signals only
Anonymized by default.
Your data stays out
Unless you decide to add it.
Hosted in the EU
SOC 2 and ISO 27001-certified infrastructure.
Never used for training
Nothing trains third-party models. Security and data →
See it live
Start with one market.
In 20 minutes, we'll show you what customers say about you and your competitors, branch by branch.
20 minutes · public signals only · no preparation needed